RETURNS & EXCHANGES

Return & Refund Policy

At Owelly, your satisfaction is our priority. We want you to shop with confidence, knowing that if you’re not completely satisfied with your purchase, we’re here to help.

1. General Return Terms

You have 14 days from the delivery date to request a return. To be eligible, the item must be unused, in the original packaging, with all tags intact, and accompanied by proof of purchase.

To initiate a return, contact us at support@owelly.com Most returns will need to be sent to our warehouse in China, so please wait for return instructions before sending anything back.
Return shipping costs are the responsibility of the customer. We cannot accept returns without a prior request.

For questions, feel free to reach out to us at support@owelly.com.

2. Damages & Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately with a photo and your order number. We’ll evaluate the issue and provide a resolution as quickly as possible.

3. Exchanges

If you'd like a different item, we recommend returning the original item and placing a new order. This is typically the fastest way to receive what you want.

4. 14-Day EU Return Policy

If your order was delivered to an address within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in their original condition, unused, with original tags and packaging, and include proof of purchase.

5. Refunds

Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since approval and you haven't received your refund, please contact us at support@owelly.com.